Terms of Service Document
Ordering
You must be at least 18 years old to buy in our Sextoysonlinestore.com sex shop.
When you have completed your order, an order confirmation will be sent to your email address.
In the confirmation you will find all information about products, price, billing and delivery address.
If there is an error in the order confirmation, you must immediately contact us via e-mail.
Delivery
Our normal delivery times are 2-4 days. ATTENTION! Orders placed on weekends are sent on the following Monday at the earliest.
If delays in delivery should occur (without us notifying you of a longer delivery time), you should contact us at e-mail address.
Prices
All prices in the Sextoysonlinestore.com shop are in € and all prices include VAT.
We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
Right of withdrawal
When purchasing goods on the Sextoysonlinestore.com website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
5.1 When exercising your right of withdrawal:
You must announce that you regret it. The message should be sent to us.
In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging. From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product.
5.2 The right of withdrawal does not apply if:
Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
Products that have the character of sealed sound or image recording and where the seal has been broken by you.
Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
Services that have been completed and where you have expressly consented to the commencement of the service without right of withdrawal.
Goods that can quickly deteriorate, for example Massage Oil.
Claims and complaints
We inspect all products before they are sent to you.
Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge. You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
6.1 How do you proceed with a complaint?
Any errors and defects must always be reported, where you state your name, address, e-mail address, order number and a description of the error.
If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation.
In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.
We accept no responsibility for delays / errors as a result of circumstances beyond the company's control (Force Majeure).
These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
Product information
We reserve the right for any typographical errors on this website and final sale of products.
We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.
Information about Cookies
According to the Electronic Information Act, visitors to a website for privacy purposes must be informed that cookies are being used.
The information in the cookie can be used to track a user's browsing.
A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions.
It is possible to set your browser so that it automatically refuses cookies.
More information can be found at Post and Telestyre lsen's website.
Personal data
By shopping at Sextoysonlinestore.com you accept our data protection policy and our processing of your personal data.
We protect your privacy and do not collect more information than is necessary to process your order.
We never sell or pass on your data to third parties without a legal basis.
Sextoysonlinestore.com is responsible for the processing of personal data that you provide to us as a customer.
Your personal data is processed by us in order to be able to handle your order and in the instances when you have requested newsletters or promotional offers - in order to be able to adapt the marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
10.1 What is personal data?
Personal data is all information that can be directly or indirectly attributed to a natural person.
10.2 What data do we store?
In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
10.3 Legal basis In connection with a purchase, your personal data is processed to complete the agreement with you.
Marketing, campaigns and similar mailings take place with your consent.
10.4 What information is shared and for what purpose?
10.4.1 Payment provider
When making purchases, information is shared with our payment provider.
What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: PayPal Card payment.
10.4.2 Shipping company
In order to deliver your orders and complete our contract, we need to share specific information with the shipping company.
What is shared with the shipping company is first name, last name and address information for delivery.
Email address and/or mobile number may also be shared with the shipping company for notification.
The shipping companies we cooperate with are: DHL.
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider.
This is to be able to keep you updated with information and offers for marketing purposes.
We use for sending newsletters.
10.5 The Right of Access
You have the right to receive extracts from all information that we hold about you. Extracts are delivered electronically in a readable format.
10.6 Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
10.7 The right to be forgotten
You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).
10.8 Responsible for data protection
Sextoysonlinestore.com is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How we protect your personal data
We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.
Service
Sextoysonlinestore.com uses Safe Payment which is a secure payment that protects you from fraud when you buy sex toys or sex products at Sextoysonlinestore.com
Credit card payments for users of Sextoysonlinestore.com are provided by PayPal, which includes PayPal's own Terms of Service. PayPal is one of the world's largest and most used payment processing services. By using payments through Sextoysonlinestore.com, you also accept the PayPal Connected Account Agreement. By accepting this Sextoysonlinestore.com Agreement, or continuing to use the Service on Sextoysonlinestore.com, you agree to be bound by the PayPal Service Agreement, as it may be amended by PayPal from time to time. As a condition of Sextoysonlinestore.com enabling payment services through PayPal, you agree to provide Sextoysonlinestore.com with accurate and complete information about you and your business, and you authorize Sextoysonlinestore.com to share it and transactional information related to your use of the payment processing services which is provided by the third party PayPal.
Sextoysonlinestore.com users are themselves responsible for their actions and payments. Consequences of purchasing with Sextoysonlinestore.com sex toys and sex products are entirely the end user's choice and responsibility.
Sextoysonlinestore.com payments processed through the PayPal service as a secure payment are subject to the terms of use of secure payments. By enabling and using secure payments, you agree to be bound by the Sextoysonlinestore.com Service.
All prices on Sextoysonlinestore.com include VAT.
International Users
Sextoysonlinestore.com sex shop is administered from Sweden. If you are a user using the Sextoysonlinestore.com services from the European Union, UK, USA, Asia, Russia or any other region with laws or regulations governing the collection, use and disclosure of personal data, which differ from Swedish laws, please note that through your continued use of Sextoysonlinestore.com sex shop, you transfer your personal information to Sweden, Google, PayPal and you consent to that transfer.
Disputes
By agreeing to these Sextoysonlinestore.com Terms and Conditions, you agree to indemnify, defend and hold Sextoysonlinestore.com our management members, shareholders, employees, affiliates, licensors and suppliers harmless from and against all complaints, charges, claims, damages, losses, costs, liabilities and expenses including attorneys' fees due to, arising out of or in any way related to your use of Sextoysonlinestore.com. Any User Content that you post, upload, use, distribute, store or otherwise transmit through the Services. Your breach of these Terms or your violation of someone else's rights.
Limitation of liability
Except where prohibited by law, in no event shall Sextoysonlinestore.com or the Sextoysonlinestore.com parties be liable for any indirect, special, punitive, incidental, exemplary or consequential damages resulting from the use of, or the inability to use, the sex shop services. The provision of the Services or materials available therein or the conduct of other users of the Services, even if Sextoysonlinestore.com has been advised of the possibility of such damages. You take full responsibility for your use of the sex shop services. Your sole remedy against Sextoysonlinestore.com for dissatisfaction with the Services or any Content is to stop using the Services. If, despite these terms, Sextoysonlinestore.com is found liable to you for any damage or loss arising out of or in any way connected with your use of the services or any content, Sextoysonlinestore.com's liability shall under no circumstances exceed SEK 100. Some jurisdictions do not allow limitations of liability, so the above limitation may not apply to you.
Sextoysonlinestore.com takes no legal responsibility for advertising, spamsupplier, advertisers who commit fraud, sell fake copies or sell stolen goods. Sextoysonlinestore.com takes no legal responsibility and will not control banners, sex toys pictures, private erotic pictures that Webmaster publish on the site and that you send to him/her.
Sextoysonlinestore.com is not responsible for fake emails asking for card details or other personal information via email. Sextoysonlinestore.com will never ask for your card details or password outside of our payment system. If you have given any sensitive information or been scammed or hacked, contact the Police.
Read more about Sextoysonlinestore.com Protection on our site.
Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.
Dispute and choice of Law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.
Dispute and Place
A possible lawsuit by you or Sextoysonlinestore.com against the other will take place in a court in Örebro, Sweden.
You and Sextoysonlinestore.com agree that this court's jurisdiction and venue is exclusive.
Applicable Law
Any dispute between you and Sextoysonlinestore.com will be governed by these Terms and Swedish Law, without giving effect to any conflict of law principles that may dictate the application of the law of another jurisdiction.
Separability
If any provision of these Terms shall be held to be unlawful, void or for any reason unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
These terms and conditions represent the entire agreement between you and Sextoysonlinestore.com
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